Can I upgrade or change my plan later?
Yes! You can upgrade, downgrade, or change your plan at any time. Just contact o [...]
Is NPTech Fiber secure?
Absolutely. We use advanced security protocols to keep your connection safe. [...]
What happens if there’s an outage or problem with my fiber connection?
Our local support team is ready to help. We monitor our network 24/7 and respond [...]
Can I keep my current phone number with Fiber Internet?
Add home phone service to any NPTech package for just $25/month. Keep your curre [...]
How do I get help if I have questions or technical issues?
You’ll always reach a live, local NPTech team member—never a call center. Call, [...]
Are there data caps or speed throttling with NPTech fiber?
No! NPTech fiber comes with unlimited data and no speed throttling. Use as much [...]
What equipment will I need, and is it provided by NPTech?
We provide a fiber modem called an ONT (Optical Terminal Network) as part of you [...]
Are there contracts or additional fees?
Your new fiber service is simple and straightforward. There’s no long-term commi [...]
Why can installation take up to 4 to 6 weeks?
As a local internet provider, we don’t have the vast resources of big-box provid [...]
Will my monthly bill change if I switch to fiber?
Our fiber plans may cost a little more than the current service you have, but yo [...]