Investing in Local Communities We Call Home.
Frequently Asked Questions
Fiber internet uses cutting-edge technology to deliver lightning-fast internet through fiber optic cables. Fiber is also less susceptible to interference and outages than older technologies. So, unlike older Cable internet or DSL, fiber gives you smoother streaming, quicker downloads, and the power to keep everyone connected—without slowdowns.
Check the Availability link or call our local office at (574) 831-2176. Our team—right here in New Paris—will check your address and guide you through the next steps.
Our fiber plans offer speeds up to 1 Gbps (1,000 Mbps). That means you can stream 4K TVs, game online, work from home, and connect multiple devices—all at the same time.
Our fiber plans may cost a little more than the current service you have, but you’ll still receive fast local service, real support, and no hidden fees. Every dollar you spend helps keep jobs in our community and supports the neighborhoods we all share.
As a local internet provider, we don’t have the vast resources of big-box providers. While their installation process might be faster, they can’t match the level of personalized service and support we provide.
Your new fiber service is simple and straightforward. There’s no long-term commitment required, and we keep costs transparent:
- May require Equipment Fee: $99
- Installation Fee: Up to $65
No surprises—just fast, reliable fiber backed by local service you can trust.
We provide a fiber modem called an ONT (Optical Terminal Network) as part of your installation. The installation technician will determine the proper placement for your ONT.
The router is your responsibility. We do sell ISP Eero Routers. These routers tie into our network which allow for swift troubleshooting should you require tech support.
No! NPTech fiber comes with unlimited data and no speed throttling. Use as much as you need, whenever you need it
You’ll always reach a live, local NPTech team member—never a call center. Call, email, or visit our office for friendly, knowledgeable support from someone who lives in your community.
Add home phone service to any NPTech package for just $25/month. Keep your current number or choose a new one—it’s your call!
Our local support team is ready to help. We monitor our network 24/7 and respond quickly to any issues. If you experience a problem, contact us right away for troubleshooting and resolution.
Absolutely. We use advanced security protocols to keep your connection safe.
Yes! You can upgrade, downgrade, or change your plan at any time. Just contact our team and we’ll help you adjust your service to fit your needs.